It’s Time to “Catch” our People

WIN

In today’s times, compliance and control reign supreme. That’s no surprise given the volatility and paranoia in the corporate world due to economic macro environment, threats from technology, government regulations, unions and such…While organizations grapple with all this and more, its behoveth on us not to forget who’s at the front and centre of our business!

  1. Who creates value for your client & the firm? Is it your product & service or your people?
  2. Who is the advocate of your organization’s brand? Is it marketing or your employee?
  3. Who is the custodian of your company’s culture? HR or the employee!
  4. Who do your prospective customers & employees believe more? Information on your company website or social media posts of your employees?

Who then has really won the war for Talent?

The answer is “blowin in the wind” and has been for quite a while now! The proverbial employee of course! Now’s is the time for us to applaud them in letter and spirit.

Dale Carnegie said – People work for money but will go the extra mile for recognition, praise and appreciation. Many organizations do a stellar work around appreciating their employees. The names they have given to their recognition program (some that I know of are Cheers, Samaan, ICON, Stars) acknowledge the fact that they know that their employee is “The champion”. If that be the case, lets broaden the definition, reach and scope of our recognition programs.

Lots of research and data tells us that many companies value longevity; the tenure of the employee above all, which is great as loyal employee in today’s VUCA times is of great asset. After all they are one’s who have deep contextual knowledge and know just when and how to adjust the sail of their company’s boat when its stormy and windy weather. Experience often trump’s enthusiasm!

Besides loyalty, I want to make a strong case here for recognizing employee for other things as:

  1. Failing fast and learning early with no fear of retribution
  2. Disrupting hence innovating fuelled by organizational resources
  3. Making sacrifices as they steadfastly uphold values
  4. Imploding rather than exploding hence releasing incredible energy
  5. Doing the right thing…for the customer & colleagues when in conflict

When it’s about saying “Well done” & “Thank you”, bust all hierarchy. Let recognition come not just from the top but from all and from all far flung corners of the organization. Build such a strong culture of recognition that it sweeps across the organization like a tsunami.

Let us “catch” our people doing right and watch the magic begin! It’s time to WIN together!

1st published for SHRM Annual Conference – 2017 #SHRMiAC17

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My Journey, from Slides to Stories

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If you, like me, worked for many years in global MNC’s and large corporation’s words like pitch, deck, power point slides would be part of your language and muscle memory. Your core professional DNA really! The moment I would hear of an operating review, customer meeting, project update, I would grab my laptop and feverishly begin to search through templates and formats, in fact, I even had them archived as per the person we were going to make presentation to….CEO likes blue colour font and prefers pie chart over bar, CFO wants to see excel and benchmark data, Customer want comparison with best practices…you get the drift. It was all canned and highly personalized. Or so I believed….

And then I discovered the power and potential of being “untethered” – walking into rooms full of people, standing on stage, talking in townhall, pitching to leadership without the slides. A year ago, this would have petrified me but then Life took a turn…

Today, my blood pressure no longer rises, I don’t sleep fitfully, and people around me don’t feel the pressure as I no longer spend endless hours making the deck and then beautifying the slides and then fretting over notes under each of them so I remember the data, insight and punch lines!

I now tell stories of my life’s experiences, my own anecdotes, tales of things I’ve done, paint a picture of things that have happened to me, share my own learning and talk of lesson I’ve learnt, a narrative from the heart that leave no piece out – hard facts or emotions.

And it works like magic! No one was as stunned with the impact it has on audience than I was! Not only did I unshackle myself from unnecessary gadgetry, unburden myself from anxiety of building content but ended up adding meaningful colour and context to my conversations.

Today I am my own “Google”, my life experiences are my “Wikipedia” and I am the “Story”!